HVAC Wale Privacy Policy

Effective Date: July 19, 2026

1. Introduction

HVAC WALE PRIVATE LIMITED ("HVAC Wale", "Company", "we", "our", or "us"), a company incorporated under the Companies Act, 2013 and having its registered office in India, is committed to protecting the privacy and personal data of its customers, website visitors, business partners, suppliers, employees, job applicants, and other individuals with whom we interact.

This Privacy Policy explains how we collect, use, store, share, transfer, retain, and protect personal data when you interact with our website, products, services, mobile applications (if applicable), customer support, dealers, distributors, suppliers, business partners, and other business operations.

HVAC Wale is headquartered in India and conducts business internationally. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and, where applicable, the General Data Protection Regulation ("GDPR"), the UK GDPR, and other applicable privacy and data protection laws.

By accessing our website or using our products or services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

·         Visitors to our websites

·         Customers and prospective customers

·         Dealers and distributors

·         Suppliers and contractors

·         Business partners

·         Service providers

·         Employees and job applicants (where a separate notice does not apply)

·         Individuals contacting HVAC Wale through any communication channel

This Privacy Policy does not apply to third-party websites or services that are linked from our website.

3. Definitions

For the purposes of this Privacy Policy:

·         Personal Data means any data about an identifiable individual.

·         Processing includes collecting, recording, storing, organizing, using, sharing, modifying, transferring, or deleting personal data.

·         Data Principal has the meaning assigned under the Digital Personal Data Protection Act, 2023.

·         Data Fiduciary means HVAC Wale, which determines the purpose and means of processing personal data.

4. Information We Collect

Depending on your interaction with us, we may collect:

Identity Information

·         Full name

·         Company name

·         Job title

·         Customer ID

Contact Information

·         Email address

·         Mobile number

·         Telephone number

·         Billing address

·         Shipping address

Business Information

·         GST Number

·         PAN (where legally required)

·         Purchase history

·         Quotations

·         Service requests

·         Warranty information

Financial Information

·         Payment details

·         Bank account information (where necessary)

·         Invoice information

Payment card details are processed through secure payment service providers. HVAC Wale does not store complete payment card information unless legally required.

Technical Information

·         IP address

·         Browser type

·         Device information

·         Operating system

·         Website usage

·         Cookies

·         Session information

·         Log files

Communication Information

·         Customer support requests

·         Emails

·         Chat conversations

·         Feedback

·         Survey responses

Location Information

Where permitted and with your consent where required, we may collect approximate location information to provide location-based services.

5. How We Collect Information

We collect information:

·         Directly from you

·         When you place an order

·         When you contact customer support

·         When you request a quotation

·         When you register an account

·         When you subscribe to newsletters

·         Through cookies and analytics tools

·         Through our dealers, distributors, and business partners where authorized

·         Through publicly available sources where permitted by law

6. Why We Process Personal Data

We process personal data for legitimate business purposes, including:

·         Processing orders

·         Delivering products

·         Providing HVAC services

·         Warranty administration

·         Customer support

·         Responding to enquiries

·         Sending quotations

·         Invoice generation

·         Payment processing

·         Fraud prevention

·         Security monitoring

·         Website administration

·         Product improvement

·         Analytics

·         Marketing communications (where permitted)

·         Compliance with legal obligations

·         Dispute resolution

·         Protecting our legal rights

·         Business continuity and disaster recovery

We will process personal data only for purposes that are lawful, transparent, and reasonably necessary.

7. Legal Basis for Processing

HVAC Wale processes personal data only where permitted under applicable law and only for lawful, fair, and transparent purposes.

Depending on the nature of the processing and the applicable legal requirements, we may process personal data on one or more of the following grounds:

Where processing is based on your consent, you may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

8. Cookies and Similar Technologies

HVAC Wale uses cookies and similar technologies to improve website functionality, enhance user experience, remember user preferences, analyze website traffic, and maintain website security.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device. You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie preference management tool, where available.

For detailed information regarding the cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

9. Sharing of Personal Data

We do not sell your personal data.

We may share personal data with:

·         Group companies

·         Authorized dealers

·         Logistics providers

·         Payment processors

·         Cloud hosting providers

·         Customer support providers

·         IT service providers

·         Professional advisors

·         Auditors

·         Government authorities where legally required

·         Law enforcement agencies where required by law

·         Courts and regulatory authorities

All third-party service providers are required to implement appropriate security measures and process personal data only for authorized purposes.

10. Data Processors and Service Providers

HVAC Wale engages carefully selected third-party service providers ("Processors") to support our business operations. These providers may process personal data on our behalf for purposes such as:

All such service providers are contractually required to process personal data only on our documented instructions, maintain appropriate technical and organizational security measures, protect the confidentiality of personal data, and comply with applicable data protection laws.

11. International Transfers

As HVAC Wale serves customers globally, personal data may be transferred to and processed in countries outside India where our affiliates, service providers, cloud infrastructure providers, logistics partners, dealers, distributors, or customers are located.

Where such international transfers occur, HVAC Wale will implement appropriate contractual, organizational, and technical safeguards designed to protect personal data and comply with applicable legal requirements, including the Digital Personal Data Protection Act, 2023 and, where applicable, the GDPR and other relevant data protection laws.

HVAC Wale also monitors and complies with any restrictions or requirements relating to cross-border transfers that may be prescribed by the Government of India or other competent authorities.

12. Data Security

HVAC Wale implements appropriate technical and organizational safeguards including:

·         Encryption where appropriate

·         Secure cloud infrastructure

·         Firewalls

·         Multi-factor authentication

·         Role-based access controls

·         Security monitoring

·         Backup and disaster recovery procedures

·         Employee confidentiality obligations

·         Periodic security assessments

Although we strive to protect personal data, no system can guarantee absolute security.

13. Data Retention

We retain personal data only for as long as necessary to:

·         Provide our services

·         Fulfil contractual obligations

·         Comply with legal and regulatory requirements

·         Resolve disputes

·         Enforce our agreements

·         Maintain business records

When personal data is no longer required, it will be securely deleted, anonymized, or destroyed.

14. Automated Decision-Making

HVAC Wale does not make decisions that produce legal effects or similarly significant effects on individuals solely through automated processing, including profiling, unless permitted by applicable law and supported by appropriate safeguards.

Where automated tools are used to improve customer service, website functionality, fraud prevention, or business operations, meaningful human oversight is maintained wherever required.

15. Your Rights

Subject to applicable law, you may have the right to:

·         Request access to your personal data.

·         Request correction of inaccurate or incomplete personal data.

·         Request deletion or erasure of personal data where applicable.

·         Withdraw your consent where processing is based on consent.

·         Request information regarding the processing of your personal data.

·         Request restriction of processing where permitted by law.

·         Object to certain processing activities where applicable.

·         Request data portability where applicable.

·         Nominate another individual to exercise your rights in accordance with applicable law.

·         Lodge a complaint with the appropriate regulatory authority or supervisory authority.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

16. Marketing Communications

Where permitted by law, HVAC Wale may send promotional communications regarding products, services, offers, and events.

You may opt out at any time by using the unsubscribe link included in marketing emails or by contacting us.

17. Children's Privacy

Our services are not intended for children. We do not knowingly collect personal data from children except where permitted by law and, where required, with appropriate parental or guardian consent.

18. Third-Party Websites

Our website may contain links to third-party websites. HVAC Wale is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The updated version will be posted on our website with a revised "Effective Date." Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy, where permitted by law.

20. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our processing of personal data, please contact:

HVAC Wale

Email: privacy@hvacwale.com

Website: https://www.hvacwale.com

Registered Office: 6th Floor,Bldg 11 Spectrum Tower, Chincholi Bunder Road near Mindspace Malad West Mumbai, Mumbai Suburban, Maharashtra (400064)

19. Grievance Officer (India)

In accordance with applicable Indian law, HVAC Wale has designated a Grievance Officer for matters relating to personal data.

Name: Renu Nautiyal

Designation: Grievance Officer

Email: grievance@hvacwale.com

Postal Address: 6th Floor,Bldg 11 Spectrum Tower, Chincholi Bunder Road near Mindspace Malad West Mumbai, Mumbai Suburban, Maharashtra (400064)

We aim to acknowledge complaints promptly and resolve them within the timelines prescribed by applicable law.

Last Updated: July 19, 2026